Return Policy and Purchase Agreement. Important Please Read All.
International Customers(outside of USA) are responsible for any import taxes on purchases. Original shipping charge and 20% restocking fee applies to all returned or refused purchases due to non payment of Import duties.
All items are of the stated quality in the listing. They are heavily inspected. No items, or living creatures, will ship if they are not in listing stated quality. This can change while in the hands of the shipping carrier. Please contact first in rare event of a problem.
Item being returned must be in the stated condition of the listing such as factory sealed, brand new, or quality shown in picture. Original Shipping cost is non refundable. Return shipping is buyers responsibility. A 15% Restocking fee will be deducted from price if quality of return is not same as original sold.
Live arrival guarantee for plants, shrimp, snails, fish and others in same category. Contact by message within 1 hour of delivery tracking with pictures showing clear issue.
Living creatures can die or be damaged during shipping transit from extreme cold or heat/sunlight. This can happen in few minute period, under the right circumstances.
Please message with any questions before purchase.